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Stop passing a phone around the office. Waclino turns your WhatsApp number into a shared, real-time inbox with assignments, statuses and full history – so every customer gets a fast answer from the right person.
Every agent sees new messages instantly over live sockets. Read receipts, typing indicators and unread counts stay in sync across the team.
Assign chats manually or let round-robin and least-active strategies distribute new conversations across online agents automatically.
Open, pending, resolved – filter the queue by status, by "mine", by unassigned or by favourites so nothing sits unanswered.
Voice notes recorded in the browser, emoji reactions, quoted replies, image, video and document attachments – the full WhatsApp experience.
Search inside long conversations, jump to any match, and archive finished chats. Archived chats reopen automatically when the customer writes back.
Agents see only their own and unassigned chats; managers see everything. Roles keep sensitive conversations contained.
Waclino keeps a busy support desk coordinated – even at peak hour.
Assignments and live presence show who owns each chat, so two agents never answer the same customer twice.
The full conversation history, contact profile, tags and notes sit next to every chat – new agents pick up where others left off.
Browser notifications and a subtle chime alert the right agent the moment a customer replies.
3×
Faster first response
Auto-assignment removes the "who takes this one?" delay.
0
Missed messages
Shared visibility means chats never slip through shift changes.
100%
Conversation history
Every message is stored, searchable and auditable.
No. Everyone works from the browser on one WhatsApp Business number. You control access with roles and permissions, not devices.
Drag-and-drop flows with buttons, conditions and human hand-off. Answer FAQs 24/7.
Learn moreSend approved templates to thousands with per-recipient delivery, read and reply tracking.
Learn moreContacts with tags, custom fields, notes and timelines. Import CSVs, build dynamic segments.
Learn moreBe there with answers, order updates and offers – before your competition is.
14-day free trial · Sandbox included · No credit card needed