Privacy Policy
Last updated: 1 September 2026
What we collect
Account data (name, email, password hash), workspace data you create (contacts, conversations, templates, automations), usage metadata (logins, API requests) and billing information processed by our payment providers.
How we use it
To operate the service: delivering messages through the WhatsApp Business Platform, powering your inbox and automations, providing support, preventing abuse and improving the product. We never sell your data and never use your customer conversations for advertising.
Message content
Your WhatsApp conversations are stored so your team can read and search them. WhatsApp provider credentials (access tokens, app secrets, webhook secrets) are encrypted at rest with AES-256-GCM and are never exposed through our APIs or dashboard.
Sub-processors
We use infrastructure and payment providers (hosting, email delivery, Stripe/Razorpay) under data-processing agreements. Meta processes messages as the WhatsApp platform operator.
Data retention
Workspace data is retained while your account is active. When you delete your workspace, data is removed from production systems within 30 days and from backups within 90 days.
Your rights
You can access, export, correct or delete your data at any time from the app, or by contacting privacy@waclino.co. Where GDPR or similar laws apply, you may also lodge a complaint with your supervisory authority.
Security
Encryption in transit (TLS 1.2+) and at rest, tenant isolation enforced on every query, role-based access control, audit logs and least-privilege API scopes. See our Security page for details.
Contact
Questions? Email privacy@waclino.co.