Terms of Service
Last updated: 1 September 2026
1. Acceptance of terms
By creating a Waclino workspace or using our services you agree to these terms on behalf of yourself and any organization you represent. If you do not agree, do not use the service.
2. The service
Waclino provides software for managing WhatsApp Business communication: a shared inbox, CRM, automation, campaigns and developer APIs. We build exclusively on the official WhatsApp Business Platform operated by Meta. Your use of WhatsApp remains subject to Meta’s own terms and messaging policies.
3. Your responsibilities
You are responsible for the content you send, for obtaining valid customer opt-ins before marketing messages, and for complying with the WhatsApp Business Messaging Policy and applicable law (including spam and data-protection regulations). We may suspend accounts that send spam or abusive content.
4. Billing
Paid plans are billed in advance per billing period. Meta bills WhatsApp conversation charges separately and directly. Fees are non-refundable except where required by law. You can cancel anytime; access continues until the end of the paid period.
5. Your data
You retain all rights to your data. We process it only to provide the service, as described in our Privacy Policy. You can export your contacts and conversation data at any time.
6. Availability
We target high availability but the service is provided “as is” without warranties. Scheduled maintenance is announced in advance where possible.
7. Limitation of liability
To the maximum extent permitted by law, our aggregate liability for any claims arising from the service is limited to the amounts you paid us in the twelve months preceding the claim.
8. Termination
You may delete your workspace at any time. We may terminate or suspend access for material breach of these terms, with notice where practicable.
9. Changes
We may update these terms; material changes are notified by email or in-app at least 14 days before taking effect.